Posts filed under Matt's Updates

Revamped, Revised and Updated

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This year has been one of the most remarkable years for our company, but we've kept pretty silent about it up until now especially on the blog. There are lots of reasons for keeping our lips firmly clamped shut, but the good news is we are back in full swing now. So we have re-designed and revamped the blog (all the old blog posts are in the Archive category). Over the next few weeks and months you will hear about all the fab things that we've been doing and I personally cannot wait to tell them to you!

Posted on October 13, 2013 and filed under Matt's Updates.

Conversations, my email, Facebook, Blogs and all things Social Media

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One of the things that I am really passionate about is hearing from and connecting with our customers. I like the conversation. It is a feature of the modern day world that makes this kind of conversation possible, especially through social media channels such as Facebook or even this blog. I can post something on here, and you guys can post your comments - and this creates a connection that was not possible before, and I love it.

My Email

Recently, I sent out an email to some folks asking for feedback about our company and the response was much more than I was expecting too be honest. It was fantastic for me to hear from our customers about what they thought about our company and service and I am really chuffed to be able to report that on the whole, our customers think we are doing great. Some great ideas came out of those discussions (so watch this space for some great new features coming to the website) and some great stories like Debra who cycled the "Way of the Roses" or even Tracy who'd had poor customer service from us in the past (which I am now happy to say has been sorted out well).

The Blog

We have recently started the company blog. Honestly, at this stage, I am not too sure where it is heading in terms of content - but I am sure that we will have fun on the way. I am a big fan of blogging as people get to post their own comments and ideas. One of the things that I really want to see are blog posts from our customers and friends on here (fancy writing one?). I don't want it to be "just another promotion tool" where we post all kinds of strange articles just to try and get better search engine rankings. I want it to be a conversation, not a statement. I want it to be a place where we share ideas and thoughts together.

Facebook

Love it or hate it, Facebook is a major communication tool for most of us. I personally love it, but I know that some of you don't. For those that are on Facebook though, you can connect with us on there if you haven't done so already at facebook.com/JerseyBeautyCo. I really enjoy the banter that goes on here - perhaps my favourite comment so far was from Laura telling us about alternative uses for UltraCalming Cleasner. We have done a few competitions on Facebook recently, just to see how it went more than anything. And it went well I think, so more will be coming soon (make sure you "Like Us" to get notifications of what they are). Keep up the conversation on Facebook, I am really enjoying it and I hope you guys are too.

Things like the Blog are quite new for us. Facebook is a big learning curve. But social media for us is about connecting with our customers, and I hope that like me, you are really enjoying the conversation as well.

Posted on June 4, 2011 and filed under Archive, Matt's Updates.

98% Next Day Delivery

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You may have noticed faster deliveries from us recently? Well, we are now shipping directly from our new distribution centre in the UK using the First Class postal system from Royal Mail. This means that over 98% of deliveries arrive next day for all our UK customers! We didn't want to make a big deal out of this until we knew that it was up and working well, so we added it using ninja-like stealth. The changes have gone off without a glitch and it all seems to be working fanastically - so now, we have decided to tell you what is happening.

Rest assured, all the things that we are proud of at Jersey Beauty Company will remain the same: fab prices, easy-to-use website and our no-nonsense approach to business - but we can now do all of that and offer 98% next day delivery to UK customers*.

*OK - so there is always some small print: mostly - you have to be in the UK and it will depend on where you live in the UK. More information is on the Royal Mail website. It is not a guaranteed delivery - just a statistical piece of information. It also depends on when you place your order too. If you place it too late, we won't be able to send it out until the following day.

Oh, and there is another piece of good news too: all our deliveries are now in one package when you order more than one item. This is one of the key things that you have mentioned to us that would really improve our service. So we are now doing it: one package, 98% next day. Simple really.

And if that is not enough good news, watch this space - much more is coming as we are making some major improvements!

Posted on March 24, 2011 and filed under Archive, Matt's Updates.